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Privacy Policy

Last updated: June 2026

1. Introduction

We, TALKISAM PRIVATE LIMITED ("we", "us", "Delulu"), operate the Delulu mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and website. By using Delulu, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

  • Personal Information: Name, phone number, and email address provided during registration.
  • Account Information: Profile details, wallet balance, and transaction history.
  • Authentication Data: Information from third-party sign-in (e.g., Google — profile, date of birth, name, gender).
  • Usage Data: Call history, session duration, and in-app interactions.
  • Device Information: Device type, OS version, and push notification tokens.
  • Payment Information: Processed securely via third-party payment gateways. We do not store full card details.

3. How We Use Your Information

  • Provide and maintain the Delulu service (voice calls, wallet, notifications).
  • Process payments and recharge transactions.
  • Send service-related SMS, email, and push notifications.
  • Improve user experience and app performance.
  • Respond to support requests and resolve disputes.
  • Comply with applicable Indian laws and regulations.

4. Sharing of Information

We do not sell your personal information. We may share data with:

  • Payment processors (e.g., Razorpay) to handle transactions.
  • Cloud infrastructure providers (e.g., Firebase/Google Cloud) for app operation.
  • Law enforcement agencies when required by applicable law.

Listeners do not have access to your personal information within the app.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, certain data may be retained for legal and archival purposes as permitted by law. See our Delete Account page for more information.

6. Your Rights

7. Security

We implement reasonable security practices and procedures as required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011. While we strive to protect your information, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Delulu is intended for users 18 years and older. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us information, please contact us immediately.

9. Cookies and Tracking

Our website may use basic cookies to improve your browsing experience. The Delulu app does not use advertising trackers or third-party analytics beyond those necessary for app functionality (e.g., Firebase Analytics for crash reporting).

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via in-app notification or email. Continued use of the app after changes constitutes your acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns, please reach out:

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy are subject to the exclusive jurisdiction of courts in Ernakulam, Kerala, India.