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User Generated Content (UGC) & Community Standards Policy

Effective date: June 26, 2026 · Last updated: June 26, 2026

This User Generated Content ("UGC") and Community Standards Policy ("Policy") governs the use of the services provided by Kayla Mayotech LLP through Delulu (collectively referred to as the "Platform", "Application", "App", "we", "us", or "our").

By accessing or using the Platform, users ("User", "you", or "your") acknowledge that they have read, understood, and agree to comply with this Policy, our Terms & Conditions, Privacy Policy, and all applicable laws and regulations.

This Policy applies to all forms of user-generated content and interactions, including but not limited to profile information, images, text, audio, voice calls, video calls, messages, status updates, metadata, and any other information generated, uploaded, transmitted, or communicated through the Platform.

1. Purpose of the Platform

The Platform is intended solely for lawful communication and engagement between users.

The Platform acts as an intermediary technology service that facilitates communication between users and does not create, endorse, verify, or pre-screen all user-generated content or communications.

Users are solely responsible for their conduct, interactions, and content while using the Platform.

2. Acceptance of User Responsibility

By using the Platform, users represent and warrant that:

  • They are legally competent to enter into binding agreements under applicable laws.
  • They shall comply with all applicable local, national, and international laws.
  • They shall not use the Platform for unlawful or prohibited purposes.
  • They possess all rights necessary to upload, share, or transmit any content.
  • Their use of the Platform does not infringe upon the rights of any third party.

Users remain solely responsible for any content they generate or share through the Platform.

3. Zero-Tolerance Policy

We maintain a strict zero-tolerance policy against illegal, harmful, exploitative, abusive, or inappropriate activities.

We strongly oppose the use of the Platform for any unlawful, unethical, offensive, or unparliamentary activities.

The Platform does not encourage, endorse, facilitate, or tolerate inappropriate content or conduct in any form.

Violation of this Policy may result in immediate enforcement action without prior notice.

4. Prohibited Content and Conduct

Users shall not create, upload, transmit, distribute, or otherwise engage in content or conduct that includes, but is not limited to:

A. Illegal Activities

  • Violations of applicable laws or regulations
  • Criminal activities or conspiracy to commit crimes
  • Money laundering
  • Tax evasion
  • Human trafficking
  • Bribery or corruption
  • Sale of illegal goods or services

B. Harassment and Abuse

  • Harassment or intimidation
  • Cyberbullying
  • Threats of violence
  • Defamation or malicious falsehoods
  • Extortion or blackmail
  • Doxxing or disclosure of personal information

C. Hate and Discrimination

Content that promotes hatred or discrimination based on:

  • Race
  • Religion
  • Nationality
  • Ethnicity
  • Caste
  • Gender
  • Sexual orientation
  • Disability
  • Age
  • Immigration status
  • Any protected characteristic

D. Sexual and Adult Content

Users shall not create, share, or promote:

  • Pornographic material
  • Explicit sexual content
  • Sexual exploitation
  • Sexual solicitation
  • Nudity intended for sexual gratification
  • Fetish content
  • Commercial sexual services

E. Child Safety

The Platform maintains a strict zero-tolerance policy toward:

  • Child sexual abuse material (CSAM)
  • Child exploitation
  • Child grooming
  • Sexualization of minors
  • Child trafficking
  • Any conduct endangering minors

Any such activity may result in:

  • Immediate account termination
  • Preservation of relevant records
  • Reporting to law enforcement agencies or authorized organizations as required by applicable laws

5. User Interactions and Safety

Users interact with one another at their own discretion and risk.

The Platform does not guarantee:

  • The identity of users
  • Accuracy of user information
  • Intentions of users
  • Safety of all interactions

Users are encouraged to exercise caution when communicating or sharing information with others.

Users should never disclose sensitive information such as:

  • Passwords
  • Banking information
  • OTPs
  • Government identification numbers
  • Financial credentials

6. Privacy and Recording of Communications

Users must comply with applicable privacy and recording laws.

Users shall not:

  • Record calls without legally required consent
  • Publish private conversations without authorization
  • Share confidential information belonging to others
  • Misuse personal information obtained through the Platform

The legality of recording communications varies by jurisdiction, and users are solely responsible for compliance with applicable laws.

7. Fraud Prevention and Financial Abuse

Users shall not use the Platform for:

  • Payment fraud
  • Chargeback abuse
  • Identity theft
  • Impersonation
  • Fake account creation
  • Subscription abuse
  • Financial scams
  • Cryptocurrency fraud
  • Investment scams
  • Pyramid schemes

The Platform reserves the right to investigate suspicious transactions and cooperate with payment service providers where necessary.

8. Spam, Automation, and Platform Abuse

Users shall not:

  • Send spam or unsolicited communications
  • Operate bots or automated systems without authorization
  • Scrape data from the Platform
  • Reverse engineer the Application
  • Interfere with security systems
  • Circumvent restrictions or bans
  • Create multiple accounts for abusive purposes

9. Intellectual Property Rights

Users represent that they possess all necessary rights and permissions for content they upload or transmit.

Users shall not:

  • Infringe copyrights
  • Violate trademarks
  • Misappropriate trade secrets
  • Distribute pirated material

The Platform reserves the right to remove infringing content upon notice or discovery.

10. Reporting Mechanisms

The Platform provides mechanisms enabling users to:

  • Report abusive users
  • Report inappropriate content
  • Report scams or fraud
  • Report child safety concerns
  • Report impersonation

Reports may be submitted through in-app tools or via email at support@deluluapp.in.

Users are encouraged to submit accurate and truthful reports. False reporting may itself constitute a violation of this Policy.

11. Moderation and Enforcement

The Platform may utilize:

  • Automated moderation systems
  • Artificial intelligence tools
  • Machine learning systems
  • Fraud detection engines
  • User reporting
  • Human moderation

We do not actively monitor every interaction or communication occurring on the Platform. However, we reserve the right to investigate potential violations when brought to our attention or detected through available systems.

12. Enforcement Actions

Where violations are identified, the Platform may take one or more actions, including:

  1. Warning the user
  2. Removing content
  3. Restricting features
  4. Suspending accounts
  5. Permanently terminating accounts
  6. Restricting devices
  7. Blocking payment methods
  8. Restricting access by geography
  9. Reporting to authorities

Enforcement decisions are made at our sole discretion.

13. Appeals Process

Users may request a review of enforcement actions through official support channels.

Submission of an appeal does not guarantee reversal of the action. The Platform reserves the right to make final decisions regarding enforcement.

14. Data Retention for Safety and Compliance

The Platform may retain logs, metadata, reports, and account information for purposes including:

  • Fraud prevention
  • Security investigations
  • Legal compliance
  • Regulatory requirements
  • Dispute resolution
  • Enforcement of this Policy

Data retention practices shall be governed by our Privacy Policy and applicable laws.

15. Cooperation with Authorities

The Platform may disclose information where required by:

  • Applicable laws
  • Court orders
  • Government requests
  • Regulatory obligations
  • Law enforcement investigations

Nothing in this Policy shall limit our ability to cooperate with competent authorities.

16. Disclaimer of Liability

The Platform functions solely as a communication intermediary and technology provider.

We do not guarantee:

  • The behavior of users
  • The legality of user-generated content
  • The accuracy of user representations
  • The safety of interactions

Users assume all risks arising from interactions with other users.

To the fullest extent permitted by law, the Platform shall not be liable for any indirect, incidental, consequential, or punitive damages arising from user conduct or content.

17. Policy Updates

We reserve the right to modify or update this Policy at any time to comply with:

  • Applicable laws
  • Regulatory requirements
  • Google Play Developer Policies
  • Apple App Store Review Guidelines
  • Industry best practices
  • Security requirements

Continued use of the Platform following any update constitutes acceptance of the revised Policy.

18. Contact Information

For questions, reports, appeals, or legal notices, contact:

Kayla Mayotech LLP
Support Email: support@deluluapp.in
Website: https://www.deluluapp.in

By using the Platform, users acknowledge and agree to comply with this Policy and all related terms governing the use of the Application.